How Long Will It Take to Print My Models?

Hello everyone,

I wanted to take a moment to address an important topic: the time it takes to print and deliver your models. Recently, we've experienced an unexpected delay in processing orders, and I want to be transparent about the reasons behind this and what we're doing to improve the situation.

As some of you may know, Shapeways, a major player in the 3D printing industry, recently filed for bankruptcy. This unfortunate event has had a ripple effect, bringing a sudden influx of new customers to our services. Many valued customers from Shapeways have transitioned to us, and while we are thrilled to welcome you all, this surge in demand has temporarily overwhelmed our processing capacity.

Why Are There Delays?

The increased volume of orders has put a strain on our production and fulfillment processes. Despite our best efforts, this has led to delays in delivering your models. We understand how frustrating this can be, especially when you're eagerly awaiting your order.

What Are We Doing About It?

Our team is working tirelessly to manage this increased workload. We've ramped up our production capabilities and are continuously optimizing our processes to ensure that all orders are fulfilled as quickly as possible. We are committed to maintaining the high quality of our products while striving to reduce lead times.

How Long Will It Take to Print My Model?

The time it takes to print and ship your model can vary based on several factors, including the complexity of the design and the current volume of orders. While we aim to provide accurate estimated shipping dates, please bear with us if there are any unexpected delays.

If you're curious about the status of your order, don’t hesitate to reach out to us via email or messages. We’re more than happy to check your estimated shipping date and provide updates.

Thank You for Your Patience

I want to express my sincere gratitude for your understanding and patience during this time. We're doing everything we can to get your models to you as quickly as possible, and we truly appreciate your continued support.

If you have any questions or concerns, please don't hesitate to contact us. We're here to help and are committed to providing you with the best service possible.

Thank you for your trust in us.

Best Regards,
Distefan 3D Team