Overview
At Distefan 3D Print, most products are made to order. Please review the information below before placing your order.
Because many items are manufactured after purchase, production time is required before shipping. Shipping time begins only after production is complete and the package has been handed to the carrier.
Order Processing and Production Time
After your order is placed, we review the order details and prepare it for production.
Most items require approximately 14 business days for production before shipping.
Large orders, custom scale changes, special requests, or high-detail parts may require additional production time. If additional time is needed, we will contact you.
Some products may occasionally be available from inventory and may ship faster.
Production time is an estimate and is not a guaranteed shipping date.
Quality Control
Before shipping, products may be inspected, cleaned, cured, sorted, packed, and prepared for safe shipment.
If we find a manufacturing issue during quality control, we may reprint the affected part before shipping. This may extend production time but helps ensure the customer receives usable parts.
Shipping Locations
Orders may ship from our production and fulfillment partners, including Shenzhen, China and Halifax, Nova Scotia, Canada.
The shipping location may vary depending on the item, material, production availability, destination country, and carrier service used.
The shipping origin does not change the customer’s order terms, production time, or return/refund policy.
Shipping Carriers
We ship using trusted carriers such as:
- Canada Post
- USPS
- UPS
- FedEx
- DHL
- Other available postal or courier services
The carrier used may depend on destination country, package size, shipping option, customs requirements, and service availability.
Estimated Shipping Times and Costs
Shipping times begin after production is complete and the package has been handed to the carrier.
| Destination | Option | Production Time | Estimated Delivery Time | Flat Rate |
|---|---|---|---|---|
| United States | Standard | 14 business days | 6 business days | $17.99 |
| Canada | Standard | 14 business days | 8 business days | $17.99 |
| Netherlands, Belgium, Germany, Luxembourg | Standard | 14 business days | 8 business days | $20.00 |
| United Kingdom | Standard | 14 business days | 8 business days | $19.99 |
| Rest of EU | Standard | 14 business days | 8 business days | $29.99 |
| Australia, New Zealand | Standard | 14 business days | 8 business days | $19.99 |
| Rest of World | Standard | 14 business days | 8 business days | $44.99 |
Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, holidays, weather, postal disruptions, incorrect addresses, or other circumstances outside our control.
Split Shipments
Orders may be shipped in multiple packages depending on production schedule, product size, product availability, shipping location, or carrier service.
If your order is split into multiple shipments, you may receive more than one tracking number.
Receiving one package does not necessarily mean the entire order has shipped.
DDP Shipping, Duties, VAT, GST, and Import Taxes
Most international orders are shipped Delivered Duty Paid (DDP) whenever supported by the destination country and carrier service.
This means that import duties, VAT, GST, and applicable import taxes are normally prepaid through our shipping process and are not charged separately to the customer at delivery.
However, DDP handling depends on the destination country, customs authority, and carrier service. Customs authorities may still inspect, delay, or request additional information for a shipment.
If customs, the postal service, or a carrier requests additional import payment from you upon delivery, please contact us before paying so we can review the issue with the carrier.
If a shipment is not eligible for DDP, or if local authorities assess additional fees outside the DDP process, the customer may be responsible for those charges unless applicable law requires otherwise.
Taxes at Checkout
Taxes, VAT, GST, duties, and import charges may not always appear as a separate charge at checkout because many shipments are handled through DDP shipping.
If tax or import charges are collected at checkout, they will be shown during checkout before payment.
Customs Authorities
Customs authorities may inspect, delay, or hold packages.
Distefan 3D Print is not responsible for delays caused by customs processing, customs inspections, carrier customs clearance, or local import procedures.
Customers are responsible for responding to carrier or customs requests when required.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Tracking updates may take time to appear after the package is accepted by the carrier. If an order ships close to a weekend or holiday, tracking may not update until the next business day.
Some postal services or international routes may show limited tracking updates after the package leaves the origin country.
Tracking information is provided by the carrier and is outside our direct control.
Lost, Delayed, or Damaged Shipments
If your package appears delayed, please contact us and we will assist with checking the tracking status.
A package is considered lost only after the carrier confirms that it is lost or after the carrier’s investigation period has passed.
A replacement or refund for a lost package will only be issued after the carrier confirms the package is lost or after the carrier investigation is completed.
If an item arrives damaged, please contact us as soon as possible with:
- Your order number
- Clear photos of the damaged parts
- Clear photos of the packaging
- Photos of any visible damage to the shipping box
- A brief description of the issue
Please keep all packaging until the issue is resolved, as the carrier may require packaging photos or inspection.
Delivered Packages
If tracking confirms delivery, the package is considered delivered.
Distefan 3D Print is not responsible for theft, loss, misplacement, or damage after confirmed delivery.
If tracking shows delivered but you cannot locate the package, please check with household members, neighbors, building management, your local post office, and the carrier.
We will assist where possible, but we cannot guarantee replacement or refund for packages confirmed as delivered.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is delayed, returned, lost, or undeliverable because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to resend the order.
If the package is not returned to us, we cannot issue a replacement or refund unless required by applicable law.
Refused Packages and Unpaid Import Fees
If a customer refuses delivery, fails to collect a package, or refuses to pay required customs, import, brokerage, postal, or carrier fees, the package may be returned, delayed, abandoned, or destroyed.
In such cases, the customer is responsible for any related costs.
Refusing a package does not cancel the order and does not automatically qualify the customer for a refund.
Package Returned to Sender
If a package is returned to us because of an incorrect address, failed delivery, refusal, non-payment of import fees, or failure to collect the package, we may contact the customer.
The customer is responsible for reshipping costs.
Original shipping charges are not refundable unless required by applicable law.
Contact Us
If you have any questions about shipping, delivery, tracking, or customs, please contact us:
Distefan 3D Print LLC
Email: sales@distefano3dprint.com
Phone: (310) 961-4432
Website: www.distefano3dprint.com
Working hours: Monday – Sunday, 8:00 AM – 9:00 PM Pacific Time